> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.accounteditor.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Making order editing work with your warehouse Order editing only helps if the parcel has not been packed yet. Most warehouse and order-management systems pull new orders within minutes, so the two work against each other. The fix is always the same idea: **make your warehouse wait until the editing window closes.** How you do that depends on the system. ## The problem * **Order placed at 10:00** — Your 3PL pulls it at 10:02 * **Customer changes the address at 10:20** — The parcel is already labelled * **Editing window closes at 11:00** — Too late Order editing works. The warehouse was just faster. ## The two fixes ### Fix 1 — Hold orders in Account Editor 1. Go to **Settings → Editing window**. 2. Under **Order processing**, choose **Hold orders**. 3. Add a **Hold order reason** so warehouse staff know why. 4. Save. Account Editor places a fulfillment hold on each order and releases it when the window closes. **This works when your system respects Shopify's fulfillment holds.** Most modern ones do. It is the cleanest fix because your warehouse needs no changes. ### Fix 2 — Delay on the warehouse side Most systems have their own version of "do not pull orders straight away": * **Pull orders older than N minutes** — Set N longer than your editing window * **Only pull orders with a tag** — Tag orders after the window closes, with Shopify Flow * **Scheduled import runs** — Schedule them after your window **Use both fixes if you can.** The hold protects you if someone changes the delay. The delay protects you if a hold fails to apply. ## Two kinds of integration Not every integration works the same way, and the difference matters. * **Connected inside Account Editor** — How you set it up: Enter credentials under **Features → Integrations** — Examples: Klaviyo, Forter, NoFraud, Signifyd, MinMax, Rebuy, WhatsApp * **Configured on their side** — How you set it up: Change a setting in the other system so it waits — Examples: Most warehouse and order-management systems Most 3PL guides fall into the second group. There is nothing to connect in Account Editor — the change happens in their software. ## Check it actually works Settings are not proof. Test it: 1. Place a test order. 2. Change something — the address is the clearest. 3. Watch what reaches your warehouse. **Check the warehouse has the new version, not the original.** Some systems cache the order as first seen. The hold works, the order releases, and the old data ships anyway. ## Good to know **Holding delays every order.** With a 60-minute window and holds on, nothing ships for an hour. That is the trade. If it costs you too much, shorten the window rather than dropping the hold. **Fulfilled orders cannot be edited.** Once your warehouse marks an order fulfilled, editing stops for good. That is the backstop — but by then the parcel is usually packed. **One hold per order.** Shopify allows a single hold. If another Account Editor feature is already holding an order, a second hold cannot be added. **Your 3PL may not tell you it ignores holds.** If orders keep going out during the window, assume holds are being ignored and use the delay instead. ## Troubleshooting * **Orders ship during the editing window** — Why: Holds are off, or your system ignores them — Fix: Turn on **Hold orders**, and add a delay on their side * **Nothing ships at all** — Why: A long window plus holds — Fix: Shorten the window * **The warehouse ships the old version** — Why: Their system cached the order as first seen — Fix: Ask them to re-read the order at pick time * **Holds are applied but not released** — Why: Another feature still needs the hold — Fix: Check the order's hold reason in Shopify * **Some orders hold, others do not** — Why: Only certain order sources are handled — Fix: Account Editor skips orders created by other apps * **Edits reach Shopify but not the warehouse** — Why: A sync problem, not an editing one — Fix: See the troubleshooting articles below ## FAQ ### Do I need an integration for my 3PL? Usually not. Most 3PL guides describe a setting in **their** system, not a connection in Account Editor. The work happens on their side. ### What if my 3PL is not listed? The approach is the same for all of them: make them wait until the window closes. Either Shopify's fulfillment holds, or their own delay setting. Ask their support which they support. ### Will holding orders slow my dispatch? Yes, by the length of your editing window. That is the cost. Most stores find a 30 or 60 minute window is worth it against the price of a failed delivery. ### Do fulfillment holds work everywhere? They are a Shopify feature, so any system reading Shopify's fulfillment status can respect them. Not all do. Test before relying on it. ### Can I hold only some orders? Yes, with Shopify Flow — hold only orders meeting your conditions rather than every one. ## Related articles * [Why order edits don't reach your 3PL](/en/article/why-order-edits-dont-reach-your-3pl-gb1pfk/) * [Fixing 3PL sync problems](/en/article/fixing-3pl-sync-problems-6xqpdb/) * [Set how long customers can edit an order](/en/article/set-how-long-customers-can-edit-an-order-1pq95vo/) * [Things you can automate](/en/article/things-you-can-automate-1tzi5b1/)