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# Let customers pay outstanding invoices

The invoice portal is a separate **Invoices** page in a customer's account. They can search their orders, download one invoice or several, email one to themselves, and pay anything unpaid. Turn it on under **Features → Invoices**.

## What this does

Business customers do not want one invoice. They want last quarter's, all at once, and a way to settle what is outstanding.

Chasing that by email is slow for both of you.

## Turn it on

1. Go to **Features → Invoices**.
2. Turn on **Show the invoice portal in customer accounts**.
3. Turn on the actions you want to allow:

* **Allow bulk downloads** — Pick several orders and get one combined PDF, or a ZIP of separate invoices
* **Let customers email an invoice to themselves** — Send one to their own address from the portal
* **Allow invoice payments** — Pay unpaid orders from the portal
* **Show the portal to retail customers** — Open it to customers who are not part of a company
* **Show B2B orders by company location** — Business customers see every order from their location, not just their own

1. Save.
2. Add the **Invoices** app block. It is a page in the customer's account, not a block on the order page.

## What your customers see

An **Invoices** page listing their orders, with search by order name, a date filter, and sorting by date or amount. Each row shows payment and fulfilment status.

They can download one invoice, tick several and use **Bulk Download**, or use **Pay selected** to settle more than one order at once.

## Retail customers see nothing by default

**Show the portal to retail customers** is the setting people miss.

Without it, only customers attached to a company see the portal. If you sell mainly direct to consumers, turn it on or almost nobody will find the page.

## Good to know

**It needs new customer accounts.** The portal is a page inside a customer's account, so it does not exist on classic accounts. See [Account Editor needs new customer accounts](/en/article/account-editor-needs-new-customer-accounts-1rxx24v/).

**B2B customers can see their colleagues' orders.** With **Show B2B orders by company location**, a customer sees every order placed by their location. That is usually what a finance team wants, and occasionally not what a buyer expects.

**Bulk download has a limit.** Customers can download up to 50 invoices at once.

**Pay selected settles several orders together.** Useful for a business paying a month's worth in one go.

## Troubleshooting

* **The Invoices page is missing** — Why: The portal is off, or its app block is missing — Fix: Check both
* **Only business customers can see it** — Why: **Show the portal to retail customers** is off — Fix: Turn it on
* **The page does not exist at all** — Why: Your store is on classic customer accounts — Fix: The portal needs new customer accounts
* **Customers cannot pay** — Why: **Allow invoice payments** is off — Fix: Turn it on
* **Bulk download does nothing** — Why: It is off, or more than 50 were selected — Fix: Turn it on; reduce the selection
* **A customer sees orders they did not place** — Why: B2B by company location is on — Fix: Expected — turn it off if unwanted

## FAQ

### What is the invoice portal?

A separate Invoices page in a customer's account, where they can find orders, download invoices, and pay what is outstanding.

### Do retail customers see it?

Only if you turn on **Show the portal to retail customers**. By default it is limited to company accounts.

### How many invoices can be downloaded at once?

Up to 50, as one combined PDF or a ZIP of separate files.

### Can customers pay several orders together?

Yes, with **Pay selected**.

### Why can a customer see another person's orders?

**Show B2B orders by company location** lets everyone at a company location see its orders. Turn it off if that is not what you want.

## Related articles

* [Send PDF invoices to customers](/en/article/send-pdf-invoices-to-customers-1j04igi/)
* [Design your invoice template](/en/article/design-your-invoice-template-17s8upk/)
* [Account Editor needs new customer accounts](/en/article/account-editor-needs-new-customer-accounts-1rxx24v/)
* [Store-wide settings](/en/article/store-wide-settings-qu8y8z/)