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# Let customers edit local delivery orders

Shopify does not allow edits to local delivery orders. Not by you, and not by an app. Account Editor gets round it by **cancelling the order and making a new one** with the changes. Turn it on under **Features → Local delivery orders**. It ships off, and the trade-off is worth reading first.

## What this does

Local delivery is a real gap in Shopify. Every other kind of order can be edited. These cannot.

If local delivery is most of your volume, that means every change is a phone call.

## How the workaround works

1. The customer makes a change.
2. They confirm the new delivery price and order total.
3. Account Editor cancels the original order.
4. A new order is created with the changes.

**The order number changes.** That is the cost, and it is why this ships off.

## Turn it on

1. Go to **Features → Local delivery orders**.
2. Turn on **Let customers edit local delivery orders**.
3. Save.

Customers confirm the new delivery price and order total before anything happens, so the change is never a surprise to them.

## Should you turn it on?

**Turn it on if** local delivery is a big share of your orders and customers often need changes. The alternative is doing each one yourself.

**Leave it off if** local delivery is rare, or your other systems rely on the order number. Making a new order breaks anything holding the old one. Accounting exports. Packing lists already printed. A delivery app that synced it.

## Good to know

**The order number changes.** Anything using the old number stops matching. Check your other systems first.

**Reverse unpaid order edits does not run here.** A customer can add an item, not pay, and it stays on the order when the window ends. That safeguard works everywhere else.

**You will see both orders in Shopify.** One cancelled, one new. That is expected, not a fault.

**Test it first.** Place a local delivery order on a test store, change it, then follow it through your other systems.

## Troubleshooting

* **Customers cannot edit local delivery orders** — Why: The feature is off — Fix: Turn it on — normal editing cannot touch these
* **Order numbers changed unexpectedly** — Why: That is how the workaround works — Fix: Expected. Turn it off if you cannot accept it.
* **A cancelled order appears next to a new one** — Why: The original is cancelled and replaced — Fix: Expected
* **Unpaid items stayed on the order** — Why: Reverse unpaid edits does not run here — Fix: Check these orders by hand
* **Another system lost the order** — Why: It was keyed to the old order number — Fix: Re-sync it, or leave the feature off
* **The customer was charged twice** — Why: The new total is confirmed before the swap — Fix: Check the confirmed total on the new order

## FAQ

### Why can't Shopify edit local delivery orders?

It is a Shopify limit. Their order-edit tools refuse these orders, so nothing can change them normally. Not even you.

### Will the customer notice the order number changed?

Yes. They receive confirmation for the new order. Mention it in your delivery emails if it causes confusion.

### Is this safe?

The mechanics are sound, and the customer confirms the total first. The risk sits downstream, in anything storing the old order number.

### Should I turn it on?

If local delivery is a big share of your orders, yes. If it is rare, handling those few by hand is simpler.

### Does the editing window still apply?

Yes. Local delivery orders follow the same window as everything else.

## Related articles

* [Let customers change items and quantities](/en/article/let-customers-change-items-and-quantities-zx99mp/)
* [Set how long customers can edit an order](/en/article/set-how-long-customers-can-edit-an-order-1pq95vo/)
* [Which orders can be edited](/en/article/which-orders-can-be-edited-1bis0nl/)
* [Let customers fix their delivery address](/en/article/let-customers-fix-their-delivery-address-1d2uagt/)