> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.accounteditor.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Let customers change their shipping method Customers can upgrade to faster delivery, or drop to a cheaper one, after they buy. Turn it on under **Features → Address and shipping edits**. Costs and taxes can update automatically. Shipping rules let you hide options you cannot honour, so nobody picks next-day to somewhere you cannot reach. ## What this does Delivery needs change after checkout. Someone needs it sooner, or wants to pay less. Without this, they email you and someone edits the order by hand. ## Turn it on 1. Go to **Features → Address and shipping edits**. 2. Find **Shipping and taxes**. 3. Turn on **Let customers choose a different shipping method**. 4. Select **Save**. ## Keep the money right Four settings decide what follows a change: * **Update the shipping cost when the address changes** — Recalculates shipping when someone moves the parcel * **Update the shipping cost when items change** — Recalculates when items are added, removed or updated * **Update taxes after an order is edited** — Tax follows the new address or items * **Let customers choose a shipping method for each shipment** — For orders shipping from more than one place **Turn on both cost updates.** Without them, a customer can move a parcel across the country and still pay the old rate. Split shipping needs a cost update turned on first. Orders split when items ship from different locations or shipping profiles. ## Hide options you cannot honour Shipping rules are the most useful thing on this page. They **remove** delivery options, rather than warning about them. ### Create a rule 1. Under **Shipping rules**, select **Add rule**. 2. Give it a **Rule name**. Only you see it. 3. Add **Conditions**. Every one must be true for the rule to run. Conditions cover order total, order tags, product tags, customer tags, country, city and shipping method. 1. Choose what happens **When conditions match**: * **Hide all shipping methods** — No delivery options at all * **Hide specific methods** — Your named methods are removed * **Allow only selected methods** — Only your named methods remain * **Block shipping changes (with message)** — Your own message instead of the options 1. Set a **Priority**, and choose **Where the rule applies**. 2. Select **Add rule**. Type method names exactly as they appear at checkout. A near-miss matches nothing. ### Where rules apply * **Order status page** — Any Shopify plan * **Checkout page** — Shopify Plus Checkout rules also need the Shipping rules block on your checkout page. See [Add Account Editor to the checkout page](/en/article/add-account-editor-to-the-checkout-page-1arbwrv/). ## What your customers see The shipping method on their order has an option to change it. They pick from the same list they saw at checkout, minus anything a rule removed. A price difference is settled straight away. Faster delivery means paying more. Cheaper means a refund. Customers are not told a rule hid something. They just see a shorter list. ## Good to know **Rules remove options, they do not warn.** A hidden method is gone. Nothing explains why, unless you chose the message action. **Priority decides which rule wins.** Two rules can match the same order. The higher priority one runs. Check the order of your list when a rule seems ignored. **Start with one rule.** A condition that is too broad hides options from customers you never meant to catch, and none of them will tell you. Add one, watch it for a day, then add the next. **Costs do not update on their own.** Both cost settings are off until you turn them on. That is deliberate — charging more after payment should be your choice. ## Troubleshooting * **No option to change shipping** — Why: The setting is off, or the app block is missing — Fix: Check **Features**, then the banner * **Cost stays the same after a move** — Why: Cost updates are off — Fix: Turn on **Update the shipping cost when the address changes** * **Tax looks wrong after an edit** — Why: Tax updates are off — Fix: Turn on **Update taxes after an order is edited** * **A rule does nothing** — Why: Method names do not match checkout exactly — Fix: Copy them from checkout, character for character * **Too many options hidden** — Why: A condition is too broad — Fix: Narrow it, or turn the rule off and re-test * **Two rules conflict** — Why: Both match the order — Fix: Set priorities so the right one wins * **Split shipping is greyed out** — Why: It needs a cost update on first — Fix: Turn on a shipping cost update * **Checkout rules do nothing** — Why: Not on Plus, or the block is missing — Fix: Use the order status page instead ## FAQ ### What happens if a customer picks a more expensive option? They pay the difference before the change goes through. A cheaper option produces a refund, following your refund settings. ### Can I stop customers downgrading their delivery? Yes. Use **Allow only selected methods** and list the ones you are happy with. ### Do shipping rules work at checkout? Only on Shopify Plus, and only with the Shipping rules block on your checkout page. On other plans they work on the order status page. ### Why is my rule being ignored? Two common causes. The method name does not match checkout exactly, or another rule with a higher priority matched first. ### What is split shipping for? Orders that ship from more than one location or shipping profile. Customers pick a method for each shipment rather than one for everything. ## Related articles * [Let customers fix their delivery address](/en/article/let-customers-fix-their-delivery-address-1d2uagt/) * [Add Account Editor to the checkout page](/en/article/add-account-editor-to-the-checkout-page-1arbwrv/) * [Set how long customers can edit an order](/en/article/set-how-long-customers-can-edit-an-order-1pq95vo/) * [Let customers change items and quantities](/en/article/let-customers-change-items-and-quantities-zx99mp/)