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# Global-E

### Global-E Integration — Order Editing Exclusion (Account Editor)

###### This guide helps merchants using **Global-E** (international e-commerce platform) understand how to handle the integration with Account Editor. Global-E orders **are not compatible with order editing** — they must be excluded from the editing workflow entirely.

||| **🛑 Global-E orders cannot be edited. Due to the way Global-E handles currency conversion, duties, taxes, and international shipping, these orders are incompatible with Account Editor's post-purchase modification features. An exclusion rule must be configured to prevent customers from seeing edit options on these orders.**

---

### Why Global-E Orders Cannot Be Edited

###### Global-E processes cross-border transactions differently from standard Shopify orders. The way it manages currency conversion, international duties, taxes, and shipping makes post-purchase order modification incompatible with Account Editor. Attempting to edit these orders will cause issues — the only supported approach is to exclude them entirely.

---

### Step-by-Step Setup

## **📋 Step 1 — Create an Exclusion Rule in Account Editor**

###### Set up a tag-based rule that prevents any Global-E order from being presented with editing options.

1. Open **Account Editor** in your Shopify Admin
2. Navigate to the **Rules** section
3. Create a new rule with the following condition:

| **Condition** | **Value** |
| ---- |
| Order tag contains | `Global-E` |
| Action | Do not allow editing |

4. Save the rule

|| **📝 All Global-E orders are automatically tagged with "Global-E" by the platform. This rule catches every one of them and blocks the editing interface from appearing.**

---

## **⚙️ Step 2 — Verify Global-E Order Tagging**

###### Before testing, confirm that Global-E is applying the tag correctly to orders placed through their platform.

1. Place a test order through **Global-E**
2. Open the order in **Shopify Admin**
3. Confirm the **"Global-E"** tag is present on the order
4. Verify that no editing options are shown to the customer for this order

||| **🛑 If the "Global-E" tag is not appearing on orders, the exclusion rule will not fire. Contact Global-E support to confirm their tagging behaviour before going live.**

---

### How the Exclusion Works

###### Once the rule is active, this is what happens for each order type:

**Global-E orders:**
* Order is placed through Global-E → tagged with `Global-E` automatically
* Account Editor detects the tag → editing options are **not shown** to the customer
* Order processes normally through Global-E's fulfillment workflow

**Standard domestic orders:**
* Order is placed through Shopify normally → no `Global-E` tag
* Account Editor functions as usual → editing options are shown to the customer
* All Account Editor features work normally

|| **✅ The exclusion rule works silently in the background. Customers with Global-E orders simply will not see any editing options — no error messages, no confusion.**

---

### Settings Summary

| **Where** | **Setting** | **Value** |
| ---- |
| Account Editor → Rules | Exclusion condition | Order tag contains `Global-E` |
| Account Editor → Rules | Action | Do not allow editing |
| Global-E | Order tagging | Automatic — all orders tagged with `Global-E` |

---

### Testing Your Configuration

###### Run through both tests below before going live — one confirms Global-E orders are blocked, the other confirms standard orders are unaffected.

## **🧪 Test 1 — Global-E Order Exclusion**

1. Place a test order through **Global-E**
2. Verify the order is tagged with **"Global-E"** in Shopify Admin
3. Access the order status page as a customer
4. Confirm that **no editing options are visible** for this order

## **🧪 Test 2 — Standard Order Still Works**

1. Place a standard domestic order (not through Global-E)
2. Verify that **editing options are available** to the customer
3. Make a test edit and confirm it processes correctly

## **📋 Verification Checklist**

* ✅ Global-E orders are tagged with `Global-E` automatically
* ✅ Exclusion rule is active in Account Editor → Rules
* ✅ Customers with Global-E orders see **no editing options**
* ✅ Standard domestic orders can still be edited normally

---

### Troubleshooting

| **Issue** | **Likely Cause** | **Fix** |
| ---- |
| Global-E customers can still see editing options | Exclusion rule not created or not saved correctly | Go to Account Editor → Rules → confirm the tag-based exclusion rule is active |
| Exclusion rule is active but still showing edit options | Global-E tag not being applied to orders | Place a test Global-E order and check for the tag in Shopify Admin — contact Global-E support if the tag is missing |
| Standard orders are also being excluded | Rule condition is too broad | Review the exclusion rule — confirm the condition is set to tag contains `Global-E` exactly, not a broader tag match |

---

### Best Practices

* Set up the exclusion rule **before** going live with Account Editor — do not leave Global-E orders unprotected
* Verify Global-E tagging with a real test order before launching
* Run both tests — Global-E exclusion and standard order functionality — to confirm neither workflow is broken
* Periodically check that the exclusion rule is still active, especially after Account Editor updates

---

### Need Help?

###### If Global-E orders are still showing editing options after following this guide, contact Account Editor Support and share:

* Your store URL
* Screenshot of Account Editor → Rules showing the exclusion rule configuration
* Screenshot of a Global-E order in Shopify Admin showing the order tags
* The affected order number