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# Edit an order yourself

Everything customers can do, you can do on their behalf — plus things they never can. Open an order in your Shopify admin and use the Account Editor link on it. You get a full order editor: change the customer, edit billing and shipping, add off-catalog items, and email a payment request for a balance.

## What this does

Not every change suits self-service. Phone orders, wholesale, exchanges and odd one-offs still need a person.

Shopify's own order editing is limited. This does more.

## Open it

From the order page in your Shopify admin, use the Account Editor link. The order opens in Account Editor's editor.

## What you can change

* **Line items** — Add catalog items, add custom off-catalog items, change quantities, swap variants, remove
* **Discounts** — Per line and per order, with a reason the customer sees
* **Shipping address** — Edit, with tax recalculated and a shipping-rate picker
* **Billing address** — Edit — customers never can
* **Contact information** — Email and phone
* **Customer** — Reassign the order to a different customer
* **Order note and custom fields** — Edit both
* **Payments** — Email a payment request for an outstanding balance

**Reassigning the customer and editing billing** are the two things customers can never do. They are the reason to come here instead of Shopify.

## Channel source

Under **More Options**, tag where the order came from. Edit, Exchange, Phone order, Wholesale, Return, Fax or Test.

It helps your reporting later, and anyone reading the order after you.

## Save as Draft

**Save as Draft** makes a Shopify draft order instead of changing the live one. Use it to quote a change before the customer agrees.

## Advanced mode

The **Advance** switch unlocks fields Shopify normally locks.

**It cancels the original order and creates a new one.** The app warns you: *"This mode cancels the original order and creates a new updated version. Payments, fulfillment, and reports may be affected."*

Use it only when a normal edit will not work. The order number changes, and anything holding the old one stops matching.

## Good to know

**Advanced mode is not a normal edit.** It replaces the order. Read the banner before continuing.

**Payment requests collect a difference for you.** If an edit leaves the customer owing money, email a request. That beats chasing it yourself.

**Off-catalog items are for real one-offs.** A custom item is not a product, so it will not show in product reports.

**Check the save switches.** The editor decides whether to refund, email the customer, return items to stock, keep the order marked paid, and copy custom fields. Look at them before saving anything unusual.

## Troubleshooting

* **The Account Editor link is missing on the order** — Why: The admin link is not installed, or the feature is not in your plan — Fix: Check **Pricing**
* **A field will not edit** — Why: Shopify locks it on a paid or fulfilled order — Fix: Use **Advance**, understanding it recreates the order
* **The order number changed** — Why: You used advanced mode — Fix: Expected
* **The customer was not told** — Why: The confirmation-email switch was off — Fix: Check the save switches
* **Stock did not come back** — Why: The return-to-stock switch was off — Fix: Adjust inventory by hand
* **The payment request never arrived** — Why: It goes by email — check spam — Fix: Set up the verified sender domain

## FAQ

### What can I do here that Shopify cannot?

Reassign an order to a different customer. Edit the billing address. Add off-catalog items. Email a payment request for a balance.

### What does Advance mode do?

It cancels the original order and makes a replacement with your changes. That is how it reaches fields Shopify locks. The order number changes.

### Can I quote a change before applying it?

Yes. **Save as Draft** creates a Shopify draft order rather than changing the live one.

### Will the customer be emailed?

Only if the confirmation switch is on when you save. Check it before saving.

### Does this use my order allowance?

Yes, these go through the same app. Watch the usage meter if you do many of them.

## Related articles

* [Let customers change items and quantities](/en/article/let-customers-change-items-and-quantities-zx99mp/)
* [What is Account Editor?](/en/article/what-is-account-editor-1xv0dy/)
* [Let customers edit local delivery orders](/en/article/let-customers-edit-local-delivery-orders-6d8b4/)
* [See what Account Editor saves you](/en/article/see-what-account-editor-saves-you-1evo2vv/)