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# CartRover & GetQuickMail — Holding Orders Until Edit Window Ends (Account Editor)

### Purpose


**Help merchants using CartRover (Extensiv) or GetQuickMail ensure that post-purchase edits made via Account Editor are completed before orders are sent to fulfillment.**

**This article directly addresses the most common integration complaint:**

> **“Account Editor shows the update, but my 3PL shipped the original order.”**

### ⭐ Why This Matters

**Many 3PLs do not wait for post-purchase editing windows.**
**If CartRover or GetQuickMail receives an order too early:**

* **Product swaps may be ignored**
* **Address updates may not sync**
* **Quantity changes may be missed**
* **Fulfillment teams ship the wrong version**

**👉 Account Editor works correctly — but fulfillment timing must be controlled.**

## **⚙️ How Holding Orders Solves the Problem**

**Account Editor edits orders inside Shopify.**
**CartRover and GetQuickMail rely on Shopify events or sync rules to decide when to pull or receive orders.**
**By temporarily holding orders, you ensure:**

* **Customers finish editing**
* **Payments are confirmed**
* **Final order state is sent to fulfillment**

### 🧩 CartRover (Extensiv) — Hold Orders Using Tags + Shopify Flow

**CartRover supports tag-based filtering, making it ideal for edit-window holds.**

## **✅ How It Works (CartRover)**

1. **Order is created in Shopify**
2. **Shopify Flow adds a HOLD tag**
3. **CartRover ignores orders with the HOLD tag**
4. **After the edit window ends, the tag is removed**
5. **CartRover syncs the finalized order automatically**

## **🪜 Step-by-Step Setup (CartRover)**

### **Step 1: Create the HOLD Tag Flow in Shopify Flow**
**Flow logic:**
* **Trigger: Order Created**
* **Action: Add order tag → `HOLD`**
* **Wait: Match your edit window (e.g. 60 minutes)**
* **Action: Remove order tag → `HOLD`**
![Flow](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_1qwgyrx.png)

**📌 Result: Orders remain editable until the tag is removed.**

### **Step 2: Configure CartRover to Skip HOLD Orders**
**Path in CartRover:**
**Carts → Your Shopify Store → Edit Setup**
**Shopify Cart Setup → Order Filters**
![Cartrover setting](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_1luhh62.png)

### **Required Settings**

| **Setting** | **Value** |
| ---- |
| **Filter Orders by Order Tags** | **Yes** |
| **Only load order if it** | **Does NOT contain** |
| **Filter Order Tags** | **HOLD** |

### **Step 3: Set Sync Frequency**

| **Setting** | **Recommended** |
| ---- |
| **Order Download Frequency** | **Every 10 minutes** |
![Frequency](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_1wuzvye.png)

## **🧪 Example Timeline (CartRover)**

| **Time** | **Event** |
| ---- |
| **10:00** | **Order placed** |
| **10:00–11:00** | **Customer edits order** |
| **11:00** | **HOLD tag removed** |
| **11:05** | **CartRover syncs order** |
| **After** | **Fulfillment begins** |

**✅ CartRover always receives the final, edited order.**

## **⚠️ Common CartRover Issues & Fixes**

| **Issue** | **Cause** | **Fix** |
| ---- |
| **Order syncs immediately** | **HOLD filter missing** | **Add tag filter** |
| **Edits missing** | **Wait too short** | **Increase wait time** |
| **Order stuck on HOLD** | **Flow inactive** | **Activate Flow** |

### 📬 GetQuickMail — Control Fulfillment via Shopify Settings + Flow

**GetQuickMail does not pull orders itself.**
**It relies on Shopify fulfillment triggers.**
**This gives you full control.**

## **✅ How It Works (GetQuickMail)**

* **Shopify creates the order**
* **Shopify does not auto-fulfill**
* **Account Editor allows edits**
* **Once final, fulfillment is triggered**
* **GetQuickMail receives only the finalized order**

## **🪜 Step-by-Step Setup (GetQuickMail)**

### **Step 1: Disable Automatic Fulfillment in Shopify**
**Path:**
**Shopify Admin → Settings → Checkout → Order Processing**
![Auto Fulfilment Off](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_m7nbea.png)

### **Required Setting**

| **Setting** | **Value** |
| ---- |
| **After an order has been paid** | **Don’t fulfill any line items automatically** |

**📌 This prevents GetQuickMail from receiving orders too early.**

### **Step 2: Enable Reverse Unpaid Order Edits in Account Editor**
**Path:**
**Account Editor → Admin → Order Hold & Revert Settings**

### **Required Setting**

| **Setting** | **Value** |
| ---- |
| **Reverse unpaid order edits** | **ON** |
**📌 Ensures unpaid upsell edits are reverted before fulfillment.**

![Reverse Unpaid Order](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_4sh0x1.png)

### **Step 3: (Optional) Use Shopify Flow to Trigger Fulfillment**
**If needed, trigger fulfillment after your edit window using Flow.**

**Example:**
* **Trigger: Order Updated**
* **Condition: Edit window expired**
* **Action: Fulfill order**
![Shopify Flow](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_1leyko2.png)

## **🧪 Example Timeline (GetQuickMail)**

| **Time** | **Event** |
| ---- |
| **10:00** | **Order placed** |
| **10:00–10:30** | **Customer edits order** |
| **10:30** | **Edit window ends** |
| **10:35** | **Fulfillment triggered** |
| **After** | **GetQuickMail receives final order** |

## **🧠 Best Practices (Highly Recommended)**

**Match edit window = hold duration**
**Always enable Reverse unpaid order edits**

**Test with:**
** Address change**
** Item swap**
** Quantity increase**

**Confirm fulfillment sees updated data**

## **⚠️ Common GetQuickMail Issues & Fixes**

| **Issue** | **Cause** | **Fix** |
| ---- |
| **Order sent too early** | **Auto-fulfillment enabled** | **Disable it** |
| **Wrong item shipped** | **Edit not finalized** | **Extend window** |
| **Payment mismatch** | **Edit unpaid** | **Expected behavior** |

## **🔗 Related Guides**

[**→ 3PL Integrations Overview**](https://help.accounteditor.com/en/article/3pl-oms-integrations-with-account-editor-overview-109htqb/)
→ [Brightpearl Integration](https://help.accounteditor.com/en/article/brightpearl-integration-shopify-order-editing-sync-account-editor-1gvrta/)
→ [ShipStation & DPD Delays](https://help.accounteditor.com/en/article/shipstation-dpd-delaying-fulfillment-for-post-purchase-edits-account-editor-11ob117/)
→ [CartRover & GetQuickMail Holds](https://help.accounteditor.com/en/article/cartrover-getquickmail-holding-orders-until-edit-window-ends-account-editor-qp29jg/)
→ [Automation & Shopify Flow](https://help.accounteditor.com/en/article/automation-use-cases-with-account-editor-shopify-flow-1tzi5b1/)
[→ Editing Eligibility & Restrictions](https://help.accounteditor.com/en/article/editing-eligibility-restrictions-subscriptions-bundles-product-types-1bis0nl/)

## **🆘 Need Help?**

**If you want us to:**

* **Configure Flow rules**
* **Validate CartRover filters**
* **Review GetQuickMail timing**
**Contact Account Editor Support with:**

* **Store URL**
* **Fulfillment provider**
* **Edit window duration**

**We’ll help you finalize this cleanly.**

### **✅ Summary**

* **CartRover → Tag-based HOLD logic**
* **GetQuickMail → Control Shopify fulfillment**
* **Fulfillment must wait for edits to finish**
* **Correct timing = fewer errors, fewer tickets**