> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.accounteditor.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Ask Account Editor AI about your store

**Account Editor AI** is a chat page that answers questions about your own store data — sales, orders, refunds and cancellations. It is headed *"What should we improve?"* Answers come with charts, a data table, and a note explaining how each number was worked out. It also suggests changes you can make.

## Where to find it

Go to **/insights** in the app.

**It is not in the main navigation.** You reach it by URL, so most merchants never discover it exists.

## What to ask

Ask in plain language, about your own data:

* Why are cancellations up this month?
* Which products get returned most?
* What is driving refunds?
* What should we improve?

**Suggested questions** are offered if you are not sure where to start.

## What you get back

* **The answer** — In plain language, with the figures
* **Graphs** — Charts, shown or hidden
* **Data table** — The underlying numbers
* **What Account Editor can do** — Suggested changes, with links into the settings that make them

Answers cover set periods — today, yesterday, this week, last 7 days, this month, last month.

**Clear conversation** starts again.

## The suggestions are the useful part

Alongside an answer, you get recommendations: what to change, why, what to expect, and a link straight to the setting.

That is the difference between this and the Analytics page. Analytics tells you what happened. This tells you what to do about it.

## Good to know

**Every figure shows its workings.** Answers include how the number was measured. Read that before acting on anything surprising.

**It reads your store data, not the internet.** It cannot tell you about competitors or market trends — only your own orders, refunds and cancellations.

**Test orders can be included or excluded.** It asks whether to count Shopify test-gateway orders. Excluding them gives a truer picture.

**It needs data.** A new store with a handful of orders has nothing to analyse.

**Check anything surprising.** It is a fast way to explore, not an audit. For a figure that matters, confirm it on the Analytics page.

## Troubleshooting

* **The page will not open** — Why: It needs extra permission to read orders — Fix: Approve it when asked
* **It bounces you to the dashboard** — Why: The permission was declined — Fix: Approve it and try again
* **Answers say there is not enough data** — Why: Too few orders in that period — Fix: Widen the period
* **Numbers differ from Analytics** — Why: Different period, or test orders counted — Fix: Check both, and the measurement note
* **It cannot answer a question** — Why: It only knows your store data — Fix: Ask about your own orders
* **You cannot find the page** — Why: It is not in the navigation — Fix: Go to **/insights**

## FAQ

### What can I ask?

Anything about your own store's sales, orders, refunds and cancellations. It does not know about anything outside your store.

### Why is it not in the menu?

It is reached by URL. If you find it useful, bookmark it.

### Are the answers reliable?

Every figure comes with a note explaining how it was measured. Read that, and confirm anything important on the Analytics page.

### Does it include test orders?

It asks. Excluding them is usually the truer picture.

### How is this different from Analytics?

Analytics is a dashboard of what happened. This answers questions and suggests what to change.

## Related articles

* [See what Account Editor saves you](/en/article/see-what-account-editor-saves-you-1evo2vv/)
* [Your dashboard, explained](/en/article/your-dashboard-explained-ukp3qa/)
* [Let customers cancel an order](/en/article/let-customers-cancel-an-order-1dvl1vq/)
* [What is Account Editor?](/en/article/what-is-account-editor-1xv0dy/)