Articles on: Upsell

Analytics FAQs & Troubleshooting

Note: Checkout page upsells are only available for Shopify Plus merchants. Shopify restricts checkout extensions to Plus stores only.

❓ Common Questions

1. My revenue looks low—why?

Only upsell-related revenue appears here. It doesn’t include your base Shopify sales.

2. Why do some surfaces show “0” results?

That surface has no active upsell offers, or you haven’t added its app block yet.

→ Add a relevant block under Online Store › Customize › Order Status / Thank You Page.

3. How often does data update?

In near-real time (usually within 5 minutes). Larger stores may see brief delays during heavy traffic.

4. Can I export analytics?

Yes — use the Download CSV button (top-right) or request a report through support if hidden in your plan.

5. Why does AOV Lift differ from Shopify’s reports?

Shopify averages all orders, while Account Editor isolates those influenced by upsells only.

Symptom	Cause	Fix
Charts not loading	Browser cache	Refresh or clear cookies; ensure pop-ups aren’t blocked.
Metrics frozen	Date filter stuck	Change the filter range, then reset to “Last 30 days.”
Duplicate totals	Multiple staff viewing	Analytics aggregates by order ID—duplicates self-resolve after sync.
Surface performance blank	App block missing	Re-add block on that page and republish theme.
Geographic data missing	Customer addresses private	Wait for next order batch; AE hides empty regions for privacy.

Review Analytics weekly to spot drops early.
Pair Top Performing Offers data with A/B Testing results to validate winners.
Track both Conversion Rate and AOV Lift together — a higher AOV with steady conversions = healthier growth.
Use device data to adjust widget design for mobile shoppers.

Reach out via in-app chat or email support@accounteditor.com if:

Finish setup by ensuring Account Editor is connected to Shopify’s After Checkout extension for seamless analytics tracking.

Updated on: 27/11/2025

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